Cookie Statement
Version of: 02-February-2023
1. Introduction
When you visit www.bitvavo.com, use any related website or use the Bitvavo app, Bitvavo might use cookies and similar technologies to collect information about you. Since Bitvavo B.V. (“Bitvavo”) respects your privacy and makes it a high priority to handle your (personal) data with care, this “Cookie Statement” explains what these technologies are and why we use them, as well as your rights to control our use of them.
We are responsible for the use of cookies on our websites and applications. To get in contact with Bitvavo about our use of cookies, please refer to the contact details provided at the bottom of this Cookie Statement.
This Cookie Statement is part of, and utilizes certain terms that are defined in the User Agreement.
2. What are cookies?
Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. A cookie enables data (potentially including personal data) to be stored on and retrieved from your device.
In and of themselves, cookies are harmless and are widely used for the proper functioning of a website, to make the website more efficient, as well as to provide information to website owners. Cookies can also generally be easily viewed and deleted.
2.1 Duration
The length of time a cookie will stay on your browsing device depends on whether it is a persistent or session cookie as both explained below:
- Session cookies: These cookies are temporary and expire once you close your browser (or once your session ends).
- Persistent cookies: This category encompasses all cookies that remain on your hard drive until you erase them or your browser does, depending on the cookie’s specific retention period (mentioned under section 3).
2.2 Source of the cookies
Cookies could be placed by several parties as explained below:
- First-party cookies: Are put on your device directly by the website you are visiting.
- Third-party cookies: Are the cookies that are placed on your device, not by the website you are visiting, but by a third party like an advertiser or an analytic system.
Please note that, although we use (some of) the information collected by third-party cookies, we do not control the types of information collected and stored by third-party cookies themselves. If you want more information on this, please check the third-party's website for more information on how they use cookies.
3. What types of cookies do we currently use and why?
Bitvavo uses cookies for essential or functional purposes and analytical purposes.
Whenever you provide consent, cookies are also used to, among other things, show you advertisements and other relevant information about topics of interest to you, to carry out campaign analysis and to approach target audiences.
Set out below is a list of the cookies we currently use per category, the provider of these cookies, the purposes for which we use them, the lifespan of each cookie and the legal ground for the processing of personal data via these cookies.
3.1 Essential and functional cookies
A number of the cookies we place are essential to ensure the proper technical functioning of our Website. Other cookies are used to provide website functionalities such as the possibility to save or remember preferred settings.
We process the following essential and functional cookies:
| Name | Source | Purpose | Expiration | Legal ground |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Cloudflare Bot Management | 30 minutes of inactivity | Legitimate interest |
| a | Bitvavo | The referral code of the referrer which referred a user to Bitvavo. | 30 days | Legitimate interest |
| AEC | Prevent malicious sites from acting on behalf of a user without that user’s knowledge | 6 months | ||
| Bitvavo-consent-settings | Bitvavo | Remember the consent settings saved by a user when interacting with the cookie consent bar. | Session | Legitimate interest |
| HSID | Help to authenticate users, prevent fraud, and protect you as you interact with a service. | 1 year | ||
| _GRECAPTCHA | Google recaptcha service | Identify bots to protect the website against malicious spam attacks. | 5 months | Legitimate interest |
| __secure-csrf | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes | Legitimate interest |
| __secure-device | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 1 year | Legitimate interest |
| __secure-jwt | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes | Legitimate interest |
| __secure-expires | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes | Legitimate interest |
| locale | Bitvavo | To remember your language preferences. | 1 year | Legitimate interest |
| __zlcmid | Zopim | Customer Service Chat. Help to identify a user’s chat session between page loads. | 1 year | Legitimate interest |
| sc | Sentry Monitoring | To monitor any crashing issue on our Bitvavo’s products | 8 months | |
| userId | Bitvavo | To remember your own account settings and status | 1 year |
3.2 Analytical cookies
We use analytical cookies to collect information about how you use our Website. The information these cookies collect is used to obtain information about the quality or effectiveness of our Website. The data we collect via analytical cookies can include which web pages you go to most often, how much time you spend on that page, or if you get error messages from certain pages.
We process the following analytical cookies:
| Name | Source | Purpose | Expiration | Legal ground |
|---|---|---|---|---|
| AF_SYNC | Appsflyer | Analyze user journeys across multiple platform (app and web) | 2 days | |
| afUserId | Appsflyer | Analyze user journeys across multiple platform (app and web) | 1 year | |
| af_id | Appsflyer | Track the source of the users where they came from. | 1 year | |
| FPID | Server Side GTM | server-managed ID cookie that's designed to replace the JavaScript-managed _ga cookie used by Google Analytics 4 | 1 year | |
| FPLC | Server Side GTM | Is a hash of FPID cookies and used for cross-domain tracking | 20 hours | |
| _ga 1P_JAR APISID HSID SAPISID SID SSID | Google Analytics | This cookie is associated with Google Analytics which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site's analytics reports. | 2 years | Legitimate interest |
| _ga_MCJJ7HJ5B | Google Analytics | Used to persist session state | 2 years | Legitimate interest |
| _gid | Google Analytics | Used to distinguish users | 24 horus | Legitimate interest |
| OTZ | Google Analytics | Crossed device user tracking from Google Account | 6 days | |
| onfido-js-sdk-woopra | Woopra Privacy | This cookie is used to understand how Onfido services for user identifications are used. | 1 year | |
| wooTracker | Woopra Privacy | Used to identify users and their browsing activity on our websites | 1 year |
Google Analytics
Google Analytics is used by Bitvavo for analytical purposes, for which normally your prior consent may be required. However, as Google Analytics is used by Bitvavo in a privacy-friendly way - as recommended by the Dutch Data Protection Authority – no prior consent is required. Bitvavo took the following measures:
- Bitvavo has entered into a data processing agreement with Google for this purpose.
- Bitvavo does not show the last 8 digits of your IP-address to protect your privacy.
- Bitvavo disabled the ‘data sharing’ option with Google.
- Bitvavo does not use other Google services in combination with Google Analytics cookies.
If you would like to stop the collection and storage of data by Google Analytics, please follow the steps as described on the following page.
3.3 Marketing cookies
When you consent, we place various cookies for advertising, commercial and promotional purposes. The personal data collected by these cookies are analyzed and used for the development of campaigns and to target audiences with the most relevant information and personalized communications on the Website or app.
We process the following marketing cookies:
| Name | Source | Purpose | Expiration | Legal ground |
|---|---|---|---|---|
| __Secure-1PAPISID __Secure-1PSID__Secure-1PSIDCC __Secure-3PAPISID __Secure-3PSID__Secure-3PSIDCC | Targeting cookies. Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalized Google advertising. | 1 year | Consent | |
| __fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 3 months | Consent | |
| _rdt_uuid | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences | 3 months | Consent | |
| _scid sc_at | Snapchat | Used to help identify a visitor. | 1 year | Consent |
| ANID APISID CONSENT NID SAPISID SID SIDCC SSID | Used by Google/YouTube to display personalized advertisements on Google sites, based on recent searches and previous interactions. | 1 year | Consent | |
| guest_id muc_ads personalization_id | This cookie is set by Twitter for advertising and to identify and track the website visitor | 1 year | Consent | |
| X-AB | sc-static.net | This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site. | 1 day | Consent |
| uid | .adform.net | Unique identifier | 2 months | Consent |
4. Change your cookie settings
On your first visit to our Website you have made a choice on whether or not to accept cookies. You can always change this via the cookie settings on our Website. In case you want to disable cookies being placed, want to receive a notification at the moment when a cookie is placed on your device, or want to delete all stored cookies on your device, you can do so through your browser settings (often found under “Help” or “Internet options”). See the relevant link below for your selected browser type:
5. Updating the Cookie Policy
If Bitvavo changes the cookies used on the Website, Bitvavo will amend this Cookie Statement accordingly. Any update of the Cookie Statement will apply after announcing the update on the website or any other official communication channel.
6. Contact and questions about this Cookie Policy?
If you want to know more about Bitvavo’s Cookie Policy or have any questions or recommendations, please send an email to [email protected] or contact Bitvavo’s Data Protection Officer directly at [email protected]. Bitvavo will respond to your request as quickly as possible.
Contact details
Bitvavo B.V.
Keizersgracht 281
1016 ED Amsterdam
The Netherlands
E: [email protected]
W: bitvavo.com
Chamber of Commerce number: 68743424