Bitvavo could process, among others, the following personal data:
Bitvavo processes data only insofar as this is required for provision of the Services. Your personal data will therefore only be processed for the following purposes:
Bitvavo will share your personal data with third parties only if this is required for performance of the Services, by European or Dutch rules and regulations, to assist the Financial Intelligence Unit (FIU), to assist the law enforcement authorities or to assist in combating fraud and other types of abuse. Bitvavo will sign a processor’s agreement with a third party if it intends to process your personal data, ensuring that your personal data is always protected to at least the same level of security as Bitvavo provides and guaranteeing the confidentiality of your personal data. Bitvavo nevertheless remains fully responsible for these processing operations and will therefore take all reasonable administrative, technical and physical measures to protect your personal data against unauthorised access, unintentional loss or alteration.
Your personal data may also be shared with third parties although this is not required for performance of the Services. In that case, Bitvavo will share your personal data only after requesting and obtaining your explicit consent.
If your personal data is processed, you have privacy rights and, of course, Bitvavo respects these. More specifically, you have the right to access, rectify, restrict processing of or remove collected data about you. You can submit your request to access, rectify, restrict processing of or remove personal data collected about you to Bitvavo’s data protection officer at email@example.com. The data protection officer may ask you to provide an identification document in order to determine your identity and to ensure that no one else is trying to execute your privacy rights.
Bitvavo will respond to your request as quickly as possible, although this can take up to one month (if legally allowed). If more time is required to complete your request, Bitvavo will let you know how much longer is needed and the reasons for the delay.
In certain cases, Bitvavo may deny your request. If it is legally permitted, Bitvavo will let you know in due course why it is denied.
If you believe that Bitvavo has used your personal data unlawfully or if you are not satisfied with Bitvavo’s response to your request, you can send your complaint to firstname.lastname@example.org. Bitvavo will respond to your complaint as quickly as possible.
If you are still unhappy with the response to your complaint, you have the right to report this to the Dutch Data Protection Authority or to take us to court. More information about this can be found at https://www.autoriteitpersoonsgegevens.nl/en.
Protection of your personal data is very important to Bitvavo and therefore Bitvavo will take all reasonable administrative, technical and physical measures to protect your personal data. If Bitvavo intends to share your personal data with a third party, Bitvavo will sign a processor’s agreement with that third party to guarantee the confidentiality of your personal data.
Bitvavo will not keep your personal data longer than the mandatory statutory period or, if such a mandatory statutory period does not apply, no longer than is strictly necessary to realise the objectives for which your personal data was obtained.
The website uses several kinds of cookies. Cookies are small text files that are stored in the browser of your device. These cookies ensure that the website works properly, enabling Bitvavo to provide you with a user-friendly service. Bitvavo uses the cookies for the following purposes:
Bitvavo uses Google Analytics, for which cookies are required, for analytical purposes. To ensure that your IP address is not (completely) stored, Bitvavo uses IP anonymisation. In addition, the IP address that is sent by your browser to Google Analytics is not combined with other data as stored by Google. Although a User ID will be shared with Google Analytics, your personal data will not be shared with Google Analytics.
By using this website, you agree that your personal data can be processed by Google Analytics in the way and for the purpose explained above. To stop the collection and storage of data by Google Analytics, press here.
You can opt out of cookies by setting your internet browser not to store cookies anymore. In addition, you can delete all information previously saved via the settings of your browser.