Update on incident: November 14th
Bitvavo experienced a technical issue and because of this, customers were unable to perform any operation on our platform. The incident is now resolved.
We apologize for this issue. Needless to say, we want to offer a robust platform where users can trade carelessly. To be fully transparent towards our users, we want to address the issue and explain what happened.
Today at around 13.30h, Bitvavo experienced a technical issue and due to this, customers were unable to log in on our platform. While we worked on a solution we put our systems in maintenance mode. The systems were gradually brought up from 18.00h onwards. Maintenance mode was lifted and once the systems were validated, the platform was up and running again at 18.30h.
At the moment, we are investigating, together with the infrastructure supplier, what the root cause of this incident is to ensure that we can improve our technical setup and prevent such issues from happening again in the future. Current investigation points towards infrastructure-related issues. We will come back with a thorough analysis in the next few days.
In case of any questions or concerns feel free to contact: