Cookie Policy
Last updated: 20-01-2020
1. Introduction
When you visit www.Bitvavo.com or use any related Website, Bitvavo might use cookies and similar technologies to collect information about your general usage of our Website. Since Bitvavo respects your privacy and makes it a high priority to handle your (personal) data with care, this policy (the “Cookie Policy”) explains what these technologies are and why we use them, as well as your rights to control our use of them.
This Cookie Policy is part of, and utilizes certain terms that are defined in the User Agreement and User is accepting and consenting to the practices described in this Cookie Policy by accepting the User Agreement and using the Services.
2. What are cookies?
Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless and are widely used for the proper functioning of the website, to make the website more efficiently, as well as to provide information to website owners. Cookies can also generally be easily viewed and deleted.
2.1 Duration
The length of time a cookie will stay on your browsing device depends on whether it is a persistent or session cookie as both explained below:
- Session cookies: These cookies are temporary and expire once you close your browser (or once your session ends).
- Persistent cookies: This category encompasses all cookies that remain on your hard drive until you erase them or your browser does, depending on the cookie’s expiration date which should not last longer than 12 months.
2.2 Provenance
Cookies could be placed by several parties as explained below:
- First-party cookies: Are put on your device directly by the website you are visiting.
- Third-party cookies: Are the cookies that are placed on your device, not by the website you are visiting, but by a third party like an advertiser or an analytic system.
Please note that we do not control the types of information collected and stored by third-party cookies. You should check the third-party's website for more information on how they use cookies.
3. What types of cookies do we currently use and why?
Set out below is a list of the cookies we currently use, the provider of these cookies, the purposes for which we use them and the lifespan of each.
3.1 Strictly Necessary Cookies
These cookies are essential because they enable you to move around and use certain features on our Services. For example, strictly necessary cookies allow you to access secure areas. Without these cookies, some Services cannot be provided. Because these cookies are strictly necessary to deliver you our Service, these cookies do not require your prior consent.
We process the following strictly necessary cookies:
| Name | Source | Purpose | Expiration |
|---|---|---|---|
| belco-cookies | Belco | This cookie enables you to make use of the chat-function of our customer service-tool, so we can help you anytime. | 1 year |
| belco-anonymous-id | Belco | This cookie enables you to make use of the chat-function of our customer service-tool, so we can help you anytime. | 1 year |
| onfido-js-sdk-woopra | Onfido | We use the services of Onfido as part of our legal obligation to verify the identity of our Users and other background checks, if applicable. Onfido installs cookies from a Woopra analysis tool to understand how their services are used. See https://www.woopra.com/privacy for more information on their cookies and how you can refuse them. | 2 years |
| Wootracker | Onfido | Cookie set by the Woopra Analytics software used to measure site performance. | 2 years |
| __secure-device | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 1 year |
| __secure-csrf | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes |
| __secure-jwt | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes |
| __secure-expires | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes |
3.2 Functional Cookies
These cookies allow us to remember the choices you make to tailor our Services to those. For example, a functionality cookie can remember your preferences such as your language preferences. Because these cookies are strictly necessary to deliver you our Service, these cookies do not require your prior consent.
We process the following functional cookies:
| Name | Source | Purpose | Expiration |
|---|---|---|---|
| a | Bitvavo | The referral code of the referrer which referred a user to Bitvavo | 30 days |
| locale | Bitvavo | To remember your language preferences. | 1 year |
3.3 Analytics/Statistics Cookies
These cookies collect information about how you use a website. For example, a performance/analytics cookie will collect information about which pages you go to most often, how much time you spend on that page, or if you get error messages from certain pages. These cookies do not gather information that directly identifies you. The information these cookies collect is only used to obtain information about the quality or effectiveness of our Website or Service and have no or minor consequences for your private life. As such, these cookies do not require your prior consent.
We process the following performance/analytics cookies:
| Name | Source | Purpose | Expiration |
|---|---|---|---|
| _ga | This cookie is associated with Google Universal Analytics which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | 2 years | |
| _gid | Bitvavo | This cookie is associated with Google Universal Analytics. It stores and updates a unique value for each page visited to understand your user journey. | 2 years |
Google AnalyticsWith respect to Google Analytics, this is used by Bitvavo for analytical purposes for whichyour prior consent may be required. However, as Google Analytics is used by Bitvavo in a privacy-friendly way - as recommended by the Dutch Data Protection Authority – no prior consent is required. Bitvavo took the following measures:
- Bitvavo has entered into a data processing agreement with Google for this purpose.
- Bitvavo does not show the last 8 digits of your IP-address to protect your privacy.
- Bitvavo disabled the ‘data sharing’ option with Google.
- Bitvavo does not use other Google services in combination with Google Analytics cookies.
If you would like to stop the collection and storage of data by Google Analytics, please follow the steps as described on the following page.
4. Change your cookie settings
You can (automatically) accept or delete cookies with your browser settings. You can exercise your preferences in relation to cookies by taking the steps as described in the links as outlined below.
5. Updating the Cookie Policy
Bitvavo reserves the right to change the Cookie Policy at any time and under any condition. Any update of the Cookie Policy will apply after announcing the update on the website or any other official communication channel.
6. Contact and questions about this Cookie Policy?
If you want to know more about Bitvavo’s Cookie Policy or have any questions or recommendations, please email Bitvavo’s data protection officer at privacy@bitvavo.com. Bitvavo will respond to your request as quickly as possible.