Update 2: November 14th incident

As previously reported, Bitvavo experienced a technical issue this week and because of this, customers were unable to access our platform for several hours. As we continue to investigate, here’s an update on our progress.

Investigating the incident
⁠Preliminary findings indicated that the root cause was an isolated issue with our third-party infrastructure provider. Joint investigations are still ongoing: we now expect to be able to share findings with you next week.

Funds safe and secure 
⁠We want to emphasize that this platform availability  issue is completely unrelated to asset safety and security. The integrity and security of your investments are safeguarded by top-grade custody providers.
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Longer term plans
⁠Next to keeping you informed on this particular incident, we are also preparing more information to share with you about our ongoing plans and activities to improve our platform in general to ensure it is future-proof.

We again apologize for the inconveniences that our technical problems may have caused to our customers, and will provide another status update next week. 

In case of any questions or concerns feel free to contact:

• [email protected]
• [email protected]