When you visit www.Bitvavo.com or use any related subdomain or service, such as applications maintained by Bitvavo (the “Website”), Bitvavo might use cookies and similar technologies to collect information about your general usage of our Website. Since Bitvavo respects your privacy and makes it a high priority to handle your (personal) data with care, this Cookie Policy explains what these technologies are and why we use them, as well as your rights to control our use of them.
This Cookie Policy is part of, and inherent to, our Privacy Policy.
Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless and are widely used for the proper functioning of the website, to make the website more efficiently, as well as to provide information to website owners. Cookies can also generally be easily viewed and deleted.
The length of time a cookie will stay on your browsing device depends on whether it is a persistent or session cookie as both explained below:
Cookies could be placed by several parties as explained below:
Please note that we do not control the types of information collected and stored by third-party cookies. You should check the third-party's website for more information on how they use cookies.
Set out below is a list of the cookies we currently use, the provider of these cookies, the purposes for which we use them and the lifespan of each.
These cookies are essential because they enable you to move around the services - as offered by Bitvavo and as specified in article 5, 6 and 11 of the User Agreement (the “Services”) - and use certain features on our Services. For example, strictly necessary cookies allow you to access secure areas. Without these cookies, some Services cannot be provided. Because these cookies are strictly necessary to deliver you our Service, these cookies do not require your prior consent.
We process the following strictly necessary cookies:
| Name | Source | Purpose | Expiration |
|---|---|---|---|
| belco-cookies | Belco | This cookie enables you to make use of the chat-function of our customer service-tool, so we can help you anytime. | 1 year |
| belco-anonymous-id | Belco | This cookie enables you to make use of the chat-function of our customer service-tool, so we can help you anytime. | 1 year |
| onfido-js-sdk-woopra | Onfido | We use the services of Onfido as part of our legal obligation to verify the identity of our Users and other background checks, if applicable. Onfido installs cookies from a Woopra analysis tool to understand how their services are used. See https://www.woopra.com/privacy for more information on their cookies and how you can refuse them. | 2 years |
| Wootracker | Onfido | Cookie set by the Woopra Analytics software used to measure site performance. | 2 years |
| __secure-device | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 1 year |
| __secure-csrf | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes |
| __secure-jwt | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes |
| __secure-expires | Bitvavo | To increase the security of a Website or Service that has been explicitly requested by you. | 60 minutes |
These cookies allow us to remember the choices you make to tailor our Services to those. For example, a functionality cookie can remember your preferences such as your language preferences. Because these cookies are strictly necessary to deliver you our Service, these cookies do not require your prior consent.
We process the following functional cookies:
| Name | Source | Purpose | Expiration |
|---|---|---|---|
| a | Bitvavo | The referral code of the referrer which referred a user to Bitvavo | 30 days |
| locale | Bitvavo | To remember your language preferences. | 1 year |
These cookies collect information about how you use a website. For example, a performance/analytics cookie will collect information about which pages you go to most often, how much time you spend on that page, or if you get error messages from certain pages. These cookies do not gather information that directly identifies you. The information these cookies collect is only used to obtain information about the quality or effectiveness of our Website or Service and have no or minor consequences for your private life. As such, these cookies do not require your prior consent.
We process the following performance/analytics cookies:
| Name | Source | Purpose | Expiration |
|---|---|---|---|
| _ga | This cookie is associated with Google Universal Analytics which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | 2 years | |
| _gid | Bitvavo | This cookie is associated with Google Universal Analytics. It stores and updates a unique value for each page visited to understand your user journey. | 2 years |
Google Analytics
With respect to Google Analytics, this is used by Bitvavo for analytical purposes for whichyour prior consent may be required. However, as Google Analytics is used by Bitvavo in a privacy-friendly way - as recommended by the Dutch Data Protection Authority – no prior consent is required. Bitvavo took the following measures:
If you would like to stop the collection and storage of data by Google Analytics, please follow the steps as described on the following page.
You can (automatically) accept or delete cookies with your browser settings. You can exercise your preferences in relation to cookies by taking the steps as described in the links as outlined below.
Bitvavo reserves the right to change the Cookie Policy at any time and under any condition. Any update of the Cookie Policy will apply after announcing the update on the website or any other official communication channel.
If you want to know more about Bitvavo’s Cookie Policy or have any questions or recommendations, please email Bitvavo’s data protection officer at privacy@bitvavo.com. Bitvavo will respond to your request as quickly as possible.
