Bitvavo employs a specific customer acceptance policy. Digital currencies have many possibilities, but there are also some risks associated with buying, selling and sending digital currency. Preventing abuse and fraud is the main goal of Bitvavo's customer acceptance policy. On this page you can find out why we have drawn up the customer acceptance policy in its current form and what this means for you.
To keep the verification process simple and keep Bitvavo accessible, you have to meet a few requirements as a user:
The goal of Bitvavo is to make digital currency accessible to everyone. To limit risks for novice users, Bitvavo does not offer the following services:
We try to make trading as accessible as possible. However we use a few limits to prevent misuse and comply with legal requirements:
The customer acceptance policy of Bitvavo has the consequence that you have to verify some data. By following the verification guides below you can immediately start using digital currency.
To purchase digital currency you need to create an account with Bitvavo. Creating an account is free and only takes a few moments. You have to follow the following steps:
To deposit and withdraw digital currency to or from an external address, you must confirm your telephone number. This works as follows:
Your bank account is automatically checked once the Bitvavo Payments Foundation has received amounts from you. Your bank account must meet some requirements:
If your bank account has been rejected, the amount you have deposited will automatically be refunded. This usually takes one to three working days.
If you wish to deposit or withdraw digital currency, you must verify your ID. Make sure that the documents that you submit:
You need to protect your citizen service number, we do not need it. You may add a watermark.